At One Haveli, we are committed to providing exceptional value and service to our members. We understand that circumstances may change, and we strive to ensure your satisfaction. Below is our refund policy for memberships:
1. Membership Refund Eligibility
We offer refunds under the following conditions:
- Cancellation within 7 days: If you decide to cancel your membership within the first 7 days of purchase and have not listed any property, you are eligible for a full refund.
- Technical Issues: If technical issues prevent you from using our platform, and we are unable to resolve the issue within a reasonable time, you may request a refund.
2. Non-Refundable Conditions
Unfortunately, we cannot process refunds in the following scenarios:
- If you have already listed properties during your membership period.
- If the cancellation request is made after 7 days of purchase.
- Dissatisfaction arising from factors beyond our control, such as property market performance or lack of inquiries.
3. Refund Process
To request a refund:
- Send an email to support@onehaveli.com with your membership details and the reason for your request.
- Our team will review your request and respond within 3-5 business days.
4. Refund Approval
Approved refunds will be processed to your original payment method within 7-10 business days. Depending on your financial institution, the amount may take longer to reflect in your account.
5. Changes to This Policy
One Haveli reserves the right to update or amend this refund policy at any time. Any changes will be communicated through our website.
We value your trust and partnership in making One Haveli a premier platform for property listings. If you have any questions or concerns, please don’t hesitate to contact our support team.